In the current generation where technology is at its peak, are user manuals really obsolete already? If you really think about it, with Google literally on our hands through mobile phones, people can’t be bothered to read user manuals anymore.
For instance, when setting up a new android phone, do you really have to refer to the Samsung manuals to do this? Let’s be honest, probably not. Aside from the rise of technology, here are the other reasons why user manuals have gone obsolete.
User manuals are boring
User manuals are straight to the point which makes them boring for some people. However, user manuals don’t always have to be that way. Technical writers may find a way to make user manuals enjoyable to read without the use of too many technical jargons. Plus, you may include images and cartoons to explain complicated instructions. This way, user manuals can redeem themselves.
User manuals are underestimated
Most often than not, users underestimate the value of reading user manuals. Throughout the years of its existence, customers have already ruled out that manuals make everything more complex and difficult to understand. Despite the efforts of technical writers to make it simple and easy, users would still rather talk to customer service support than reading the manual.
User manuals in the wrong presentation
User manuals should be presented in a way preferred by the customers. For instance, user manuals for setting up a washing machine is inside a CD wherein a simple hardcopy with instructions would suffice. Watching the content of the CD requires an extra effort that the customer just couldn’t afford anymore. Thus, always make sure that user manuals are convenient for reading.
User manuals are just too technical
Last but definitely not the least, user manuals are too technical in words and people have different technical abilities. Some may easily understand the instructions but some won’t.